Motel One Newcastle
One hotel in Newcastle
What our guests say
Very good
Overall rating from 3,234 ratings
Friendliness 9.4 of 10
Cleanliness 9.1 of 10
Reception 9.4 of 10
Lounge & Bar 9.1 of 10
Location 9.6 of 10
Room 8.3 of 10
Bathroom 8.6 of 10
Free WiFi 9.1 of 10
Value for money 8.8 of 10
Breakfast service 8 of 10
Lovely hotel, friendly staff. Breakfast was lovely but could do with a bit more variety ie cereals, everything else had good variety. The only issues we had was the room was really warm, Could do with a fan or updating air con.
There had been a fire alarm earlier in the evening so all lifts were not working (but this was hours later). The room I was given was extremely noisy - reception were great and did move me rooms but in the new one the window was broken and wouldn't lock closed - I couldn't face going back down to reception to move again. There are stains on the walls / ceilings / carpets, it's quite dingy and I don't think I would stay here again.
Stayed multiple times and this was the worst. Started off really well, check in was breeze and great chat with the staff there. Then it was downhill. Got back to hotel, no lifts at all. which you can't help when things got wrong, Im on the 5th floor. then found out I was on the wrong side and couldn't access my room so back down again. Front desk staff just talking not checking where anyone needed to be when people were coming in to the hotel to save them the same issues I had, so pretty poor there. Room was fine accept air con. it was uncomfortably hot even opening windows made little difference, and made for a restless sleep. I know you can do better.
Room was over service bay (floor 1) and bathroom smelled of cigarette smoke (assume form ventilation). Stayed multiple times before and this is first time I've had this issue.
Friendly staff and great location. Only downfall is that the carpets in the rooms are very gruby and need a good cleaning or replaced.
Perfect. Comfortable, clean and great value. Lovely staff and great location
Lovely hotel and pleasant staff although we did not have much cause to interact with them after checking in
The hotel room was too hot at night so I couldn’t sleep, there was no air con but the communal areas downstairs and the bar/lounge area was great x
Quick & easy check in procedure. Friendly & helpful staff. No complaints from me.
Excellent location. Room a bit small, but good bathroom and comfortable bed.
Usually spot on However this time 1st room window stuck open and an alarm sounding outside. 2nd room next door same alarm. 3rd room tiny with small high up window and heating stuck on hot. Evening Out was excellent and a few drinks eased the room issues. Will be back to try again in April..
Nice room, great staff, central location
Easy check-in, friendly staff, felt luxurious on entering, room was basic but had everything we needed - it was clean, the bed was comfortable and the shower was hot. I'd absolutely stay again and recommend to others.
I loved my stay at Motel One Newcastle as it’s in a great central location and the hotel itself is very clean and well presented. However, on the morning of my stay I used the hairdryer provided in the room and it burnt part of my fringe off. I spoke to the lady on reception straight away and she asked me to email photos of the damage, which I did. She also said that a manager would call me later that day, but unfortunately I never received any follow-up. I’m quite disappointed with the lack of response, especially after being told I would hear back the same day. I understand that accidents can happen, but I would have expected better communication and for the issue to be taken more seriously.
Great location, excellent price (midweek stay). All staff very helpful and friendly
Lovely reception area, friendly staff and really quiet location.
The environment was serene and quiet. Thank you for maintaining it guest are able to relax. Staff are very supportive and helpful
The kindest, most friendly and generous staff. They wanted to help every way they could and it stood out to us just how good the service was. Rooms were also clean and nice.
Always a go-to hotel and preferred place to stay in Newcastle when visiting. Love the vibe, ambiance and cozy feel of Motel One and the staff are always so welcoming and friendly. Recently (last couple of stays) noted though that some standards are slipping. Rooms are clean, but the bathroom cleanliness can be less than desired on occasion. Recently blocked sinks, toilets that flush and splash water out of the WC pan and grime on shower tile grouting are a few observations made. The rooms feel like they could do with a refresh and maybe some tidying up and running repairs where needed. The breakfast is expensive for what you get, some better vegan or vegetarian options would be welcome and possibly gluten free options for those that desire it would be a good idea.
Lovely hotel in great location. The lounge/bar area is very nice. Then the rooms are comfortable but slightly on the smaller side. Would stay again and recommend.
Wonderful stay in the centre of Newcastle. Excellent reception, all staff warm and professional. Room, small, but very well designed and didn't feel cramped. The well thought out choice of pillows made a difference!
Great location. Value for money
Great hotel, fab facilities. Could benefit from better glazed windows to keep noise down at night.
Another great stay - thanks. Just to let you know the toilet seat in room 1-37 needs a bit of attention. Regards, Gareth
Great stay as always, staff really welcoming - just not sure why the beds are made with the quilt only reaching two thirds of the bad, have to untuck the whole thing every time.
Staff were very friendly and helpful. Hotel clean Room check out 12 noon was great. Everything. Great would recommend hotel very close to Xmas market and station.
In the politest way, the rooms were filthy, stains everywhere, the floor, the bedding, desk, chairs- just everywhere, we were kindly offered to switch rooms, which we did, but sadly that was just worse. the only good thing was the breakfast, it’s a shame the rest of the hotel is not like the reception/ dining area. Staff were friendly and helpful.
I needed a reasonably priced hotel for an overnight stay. Reviews were very good and cost was reasonable. Online check in was a breeze. I picked up the room card from reception very quickly. Price included a freebottle of water, tea/coffe facilites in the room (which was immaculate). No complaints or issues, would highly recommend.
Terrible check-in, terrible bed
Not much to say really, easy to get to room pretty good view from top floor easy access, friendly staff
Very friendly staff helpful kind staff had the best experience and stayed its right next to the everything two there is just one thing I would change is the room was very hot and the air corn was not working well and other light fixtures in the bathroom would go on and off
I stayed here whilst away with work. It was so very much nicer than my usual travel lodge type of place. Really nice room, lovely staff, great bar and 12.00 check out. What’s not to like!!
Great hotel, lovely surroundings and atmosphere. Staff were absolutely amazing professional, helpful and friendly. Room nice also clean. Great location will definitely stay again 😀
I love Motel One. Stylish. Comfortable. Warm. Friendly. All round fabulous hotel.
Always lovely staying here Great staff. Super easy check in and out Night reception are on pint and pleasant. Location is perfect also
Lovely Stay at Motel One, Newcastle. Great location. Nice rooms, clean and quiet. Good value.
Motel One Newcastle is right in the centre of town and a perfect location for any stay. I have used it many times and always had excellent service. I asked for a quiet room and was placed sixth floor on the back of the building and I believe the staff thought here was quiet but the road at the back was noisy emptying bins a clanking metal plate cars drive over. It wasn’t quiet sadly The only other complaint I have is the awful pillows just too soft and no support
Great location very friendly staff
I have stayed several times at this hotel whenever I visit Newcastle i always try to stay here its in the perfect location lovely clean and modern, the staff are always friendly polite and accommodating, especially the the gentleman who works on the bar in the evening
Lovely hotel only give 9 as did not like the soap despisers not very good. one broken , not much hanging space.breakfast to expensive at £16 as can get a hot breakfast 2 mins away for£10 Would definitely return to motel one.
Clean, neat and comfortable. That is all anyone needs for an overnight stay and we were perfectly happy.
Great location, friendly team. Will be back.
Usual high standard but had to rate only 8 as my room was too hot despite moving the controls to 10 degrees and on full fan.
Staff were very helpful & pleasant. Hotel ideally situated in the centre with parking close by. Clean & a nice bar. Will definitely stay again.
I thought the breakfast was poor. If you didn't want bread, you were generally left with little else. Some useable oats beyond a plastic ready made cup of porridge was a bit miserable. Allowing people to make a nice oat mix alongside dried fruit, seeds and yoghurt would have been much better. It was difficult to know what they were doing there with so little to serve them with. I have a nut allergy - I generally don't need to flag it because there is sufficient choice, but your museli and granola were off limits, and as I say the porridge was poor. The only fresh fruit was just chopped apples. Reception staff were excellent: organised and welcoming. The room was fine (but if you're providing a desk in the room, provide a chair with a back please).
Friendly staff and comfortable rooms but woken through night by another rooms dog barking. Suggest you allocate an area for pets separate from those who have no pets and want a peaceful night.
I dislike the sneaky way you get your tips in the bar. I have to actively choose no tips and am not aware of giving it
Lovely hotel in a fab location to access all that Newcastle has to offer. Quick check in with friendly staff. Room very clean with comfortable bed.
This was my first experience at this beautiful hotel, and it was very quick, but the impression was wonderful. The hotel was completely comfortable, and what was even better was the excellent and helpful manner of the reception staff.
Lovely hotel, a lot nicer than I was expecting considering the name! This is certainly not a motel, quite a nice hotel. I arrived around midday exhausted from a flight and not in the best mood. There was unfortunately no room available, however, the staff were very accommodating and offered me the option of an accessible room so that I could check-in early. I came back an hour later and they had a standard room ready for me. It would be great if there was the option to book an early check-in even if it meant paying a little extra. However, this was resolved fairly quickly. The room was comfortable and well thought out, with power points in useful places and a decent full length mirror. The restaurant and bar areas downstairs looked nice, although I didn't use them. Enjoyed my stay and would definitely come back!
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Your benefits at a glance:
Newcastle
The gateway to Scotland
Newcastle upon Tyne, the northernmost UK city south of the border, is frequently referred to as the gateway to Scotland, but in fact has much more to offer. Our centrally-located Design Hotel makes a perfect base from which to explore the city’s fascinating history and the multifaceted contrasts between “coal and culture” that it represents. Sleep in cosy box-spring beds, start your day with a healthy, organic breakfast, and relax amongst designer furniture in our One Lounge.
Newcastle has a rich history, represented by its city walls dating back to the 13th century, the Cathedral Church of St. Nicholas, and the seven different bridges spanning the Tyne. Imposing buildings recall the former wealth of the coal industry, and the consequences of industrialisation. Today’s Newcastle is a lively city for art, architecture and night-life, and has impressively bridged the gap from the industrial to the post-industrial age. Welcome to “The Toon”!
Budget Design Hotels in Newcastle – your Motel One
Motel One close by Newcastle Central central station offers unique interiors and individually-designed rooms. Its central location and good transport links near the Theatre Royal makes this hotel ideal for business travellers. As usual in our Design Hotels, our Newcastle location welcomes visitors with free WiFi, a tasty, healthy breakfast buffet, and friendly service.
If you’re in the north of England for a short holiday, city break or weekend trip, it’s well worth visiting the Cathedral Church of St Nicholas, just a short walk away from the hotel. The distinctive tower of this Gothic basilica is a unique feature of the skyline, while its interior is dominated by the stunning sound pumped out by the magnificent organ with its 58 stops.
“Sometimes I miss my River Tyne”
The Tyne river, frequently memorialised in song, is spanned by no fewer than seven bridges. Most interesting to tourists are perhaps the Tyne Bridge completed in the first half of the 20th century, the High Level Bridge and the comparatively recent Gateshead Millennium Bridge.
Art and culture aficionados are sure to enjoy a visit to the Laing Art Gallery, whose collection includes works by Gauguin, Turner and Holman Hunt. It is only a few minutes walk away from the hotel.
In the evenings, Newcastle turns into a major party destination, with a night-life ranked alongside that of London, Las Vegas and Rio de Janeiro. Trendy bars, music venues and clubs are filled with locals and attract thousands of tourists to the city. So round off your visit to Newcastle with a fun-filled night on the tiles, then relax in the comfort of our affordable Design Hotel. Welcome to Newcastle!
